On October 9, 2020, the Director General of Taxes, Suryo Utomo, issued a new regulation regarding the governance of the Director General of Taxes (DGT) website stated in DGT Regulation No. PER-18/PJ/2020. Previously, regulations regarding the governance of DGT website had been regulated in DGT Regulation No. PER-50/PJ/2011 and PER-15/PJ/2013.

This changes are aimed to increase the use of DGT’s website o support vision and mission. Moreover, during this pandemic, many tax payments were made electronically, so the web system has become vital in the implementation of current tax payments and information.

With the presence of improved management on DGT website, it is expected that it can bring a positive image representing the services provided by DGT. Better service is believed might have a positive impact in increasing tax report and payment from Indonesian citizens.

In this regulation, what is meant by Tax is www.pajak.go.id, the official DGT Website. Users of this website are web visitors as taxpayers. To get a wider range of services, taxpayers can visit this site. On this website, some contributors are DGT’s internal employees managing its content creation.

Article 2 of the regulation states that management of DGT website includes 4 aspects, include the governance of DGT website application development, infrastructure governance, content management and tax complaint service governance. On DGT website application development governance, it is stated that the developer will update the services and new features on DGT website. The update is intended to reduce matters that could disrupt DGT website.

Moreover, DGT also mentioned issues regarding inaccessible website cannot be accessed. Article 9 states that the notification process, until it can be disseminated to other taxpayers, is 30 minutes until it reaches the Administrator Server. This means that if there is a disturbance on DGT website, taxpayers can wait for 30 minutes for official announcement from DGT or contact Kringpajak (DGT call center) to ask about the matter.

The regulations also discusses the content management in DGT web station. Article 11 mentions the types of content that are allowed on DGT website, including photos, news, press releases, service info, articles, tax information, tax regulations, tax statistics, complaint services, videos, tax multimedia, download files, poll, and application which are managed by  DGT employees. However, DGT also allows people to contribute content to DGT website. As released on the tax.go.id site, DGT is holding a Call For Paper competition to gather ideas from academics about how the role of tax can work optimally during the Covid-19 pandemic.

The last discussion is about the governance of tax service complaints through DGT website. To get this feature, DGT website visitors can use live chat to communicate with the staff.

Thus, with the existence of a better DGT website governance, it is expected that the services provided can be more optimal and taxpayers will have it easier making payments and finding information.